1. Fiat

  • How to deposit in Mexico

            When you open an account in Bitrus, we recommend you to store our bank data within your online bank service ([including your personal reference number).

            This will make any transaction with us fast, secure and reliable. The personal reference number is available within your Bitrus account.


  • Missing deposit

            One reason can be that the personal reference number was not included with the bank transfer. To solve this, access our helpdesk section and create a ticket, our world class customer support service will answer in no time!


  • Did not receive the notification e-mail

            If you didn´t receive the notification e-mail with your deposit, access our helpdesk section and create a ticket, our world class customer support service will answer in no time!


2. Crypto

    

  • How to deposit to Bitrus from another wallet/exchange?

            The customer has to copy and paste the address, or scan the QR Code (provided by Bitrus) in the wallet where the funds are. Always remember to use the address for the same cryptocurrency that you want to transfer to Bitrus, or the funds will be             lost.


  • Did not receive the notification e-mail

            If you didn´t receive the notification e-mail with your deposit, access our helpdesk section and create a ticket, our world class customer support service will answer in no time!